Client support
A clear place to start when technology gets in the way.
Existing clients can use this page to access the service-ticket pathway, understand what information to share, and find the right support option.
Primary support path
Service ticket portal link pending.
The direct service-ticket URL was not included in the supplied materials. Until it is added, use the Contact page to send a non-sensitive support message. The portal button will be updated when the approved link is supplied.
Send a support messageDo not include passwords, payment information, or sensitive personal data.
Remote support
Often the fastest path for software, account, configuration, and day-to-day user issues.
Onsite support
Available across the Tampa Bay service area when hardware, cabling, network, or hands-on work is needed.
Help us start with context
What to include in a support request.
What you were trying to do
A short description of the task or workflow helps identify what should have happened.
What happened instead
Include the message shown on screen or describe the unexpected behavior in your own words.
Who is affected
Note whether the issue affects one person, a team, a location, or the whole business.
When it started
Share whether the issue is new, intermittent, or connected to a recent change.
Urgent or safety-related situation?
If there is immediate danger, suspected criminal activity, or a life-safety emergency, contact the appropriate emergency service first. A website message should not be treated as an emergency-response channel.